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ACTIVITIES AND ATTRACTIONS:

Ice Skating
Ice Skating
Ice Bumper Cars
Ice Bumper Cars
Outdoor Heated Igloos
Outdoor Heated Igloos
Axe Throwing
Axe Throwing
Full-Service Bars
Full-Service Bars
Photo Opportunities
Photo Opportunities
Food Trucks
Food Trucks
Lights Display
Lights Display
Firepits and Bonfires
Firepits and Bonfires

Jack Frost Winter Village Schedule

Fridays -- 4:00PM - 10:00PM
Saturdays/Sundays -- 2:00PM - 10:00PM
CLOSED  SUNDAY, JANUARY 19TH
Monday, January 20th -- Martin Luther King Jr. Day -- CLOSED

people, winter, friendship, sport and leisure concept - happy fr

Frequently Asked Questions

What Activities are available?

⇒ Full-service Bars
⇒ Winter Instagram photo opportunities
⇒ A Millions Lights Display
⇒ Outdoor Private Heated Igloos
⇒ Ice Skating
⇒ Ice Bumper Cars
⇒ Gypsy Caravans with Fortune Tellers
⇒ Ice Carving
⇒ 20 Foot Snowman
⇒ Firepits
⇒ Season Specialty Cocktails

⇒ Food Trucks and Traditional Holiday Drinks
⇒ Arcade games

⇒ Ice Carving Competition
⇒ Snowball Fights
⇒ Snow Carving competition

What age do you need to be to attend Jack Frost Winter Village?

Jack Frost Winter Village is always an all ages event.

Age 4 and under - FREE Entry all the time.

Age 5-16  - Must have a Ticket and be accompanied by a parent at all times.

Age 16-17  - Must have a Ticket and be accompanied by a parent at all times. Can participate in Axe Throwing if parent is present.

Age 18 and Over - Must have a Ticket.

Good to know:

At Jack Frost Winter Village, children 4 years and under get in for FREE. Every guest 5 years and over requires an individual ticket or package to enter. Please Note: ticket prices at the door may be a higher price than pre-purchased tickets online.

Additionally, While Jack's is fun for all ages prior to 6pm, please keep in mind after 6pm the festivities turn boozy so we recommend families come out during our earlier hours. Children 16 and under are welcome to stay throughout the event as long as they are accompanied by a parent at all times.

Questions about your Ticket Purchase?

If you have questions about your ticket purchase such as; you accidentally purchased the incorrect date or time or you can’t locate the confirmation email or you would like to transfer, please contact us at Jack@jackswintervillage.com.

What is your weather policy?

Weather is always a factor in Chicago. We are open Friday-Sunday, weather permitting. Obviously if severe wind, snow or rain is upon us, we will close for the safety of our staff and customers. If any questions feel free to call us at (312) 800-2777.

Can I get a refund once purchased? Can I exchange my reservation for a different night?

No. Just as with attending a sporting event, concert or the theater, all sales are final. We cannot cancel your reservation or reschedule it for another night. If you cannot come, we recommend that you transfer your reservation to someone else.

Do I need a ticket?

Yes of course! Once you purchase your selected package you will receive an email confirmation. Then when your Jack Frost Winter Village Ultimate Party Night arrives, grab your ID, simply show us your confirmation (via phone or printed copy) and be ready to celebrate with us!

Can I give my reservation away or sell it?

Yes. The reservation is completely transferable. Please contact Support to transfer your ticket to another name! Simply email jack@jackswintervillage.com! Please note, however, that selling reservations for greater than face value may be illegal in your area. Anyone who purchases a reservation from another patron should take care to ensure that they have a received a formal transfer of the reservation. Any reservations purchased on the secondary market are at the purchaser's risk. We cannot accept responsibility for forgeries or misrepresentations.

Why do you use pre-paid reservations instead of regular reservations?

We want to create a memorable environment for our guests! Pre-paid reservations allow us to anticipate who is coming in and to give guests a interactive experience at the best price possible.

If I buy tickets starting at a specific time, how long can I stay?

We encourage you to stay as long as you like! While Jack Frost Winter Village is fun for all ages prior to 7pm, please keep in mind after 7pm the egg-nog festivities turn Boo-zy so we recommend families come out during our earlier hours.

How do I transfer my reservation?

To transfer a reservation, log in to your account and then select, "My Reservations". Each reservation has a transfer button next to it.

How will I receive my ticket/confirmation?

You will not receive a ticket. However, you will receive an email confirmation shortly after your purchase. Please check your spam/junk mailbox as your confirmation might have been sent there. You can either print out your confirmation or show us the confirmation on your phone.

What should I wear?

Come decked out in your favorite Christmas/Holiday attire for capturing memories with larger than life figures and unforgettable Christmas/Winter backdrops and photo-ops! Ugly Sweaters & holiday costumes are also encouraged to celebrate the season. Please note Jack Frost Winter Village is 100% outdoor event so dress in layers and according to the weather.

Can we purchase Axe Throwing when we arrive?

Yes! Axe throwing is available for purchase at Jack Frost Winter Village onsite. Please Note: Axe throws are non-transferable & throws cannot be shared between guests at any time. Must be 16 years old and over. A parent must be present for children between 16-18 years old.

Is alcohol available for purchase outside of the drink packages?

Absolutely! We love to bring on the party! Jack Frost Winter Village has full service bars serving seasonal holiday cocktails, hard ciders, beer, wine and your favorite non-alcoholic beverages available for purchase anytime from open to close.

May I take photos at Jack’s?

Yes, personal photography is permitted and absolutely encouraged.  Commercial photography must be pre-arranged and approved, simply email Jack@jackswintervillage.com! them online!

What are operating hours?

Jack Frost Winter Village Schedule:

WE ARE OPEN

Fridays -- 4:00PM - 10:00PM
Saturdays/Sundays -- 2:00PM - 10:00PM
CLOSED  SUNDAY, JANUARY 19TH
Monday, January 20th -- Martin Luther King Jr. Day -- CLOSED

Are there really Ice Bumper Cars at Jack Frost Winter Village?

Yes! The Ice Bumper Cars are now available!

  • Bumper cars on Ice are first-come, first-served at the top of the hour of your booking.
  • We recommend you arrive 30 minutes before your booking hour. Late Arrivals from the ticket time will not be accommodated
  • Tickets are non-refundable, and all sales are final
  • Riders must be 7 years old and up to ride*
  • No children on laps - bumper cars are single ride only*
Whoops...I forgot to add my Santa Hats, how do I do that? I chose the wrong time of entry on the ticketing site, can I change it? I need to add one more ticket, can you help me?

It happens.  We push the button, and our order is placed, but we made a mistake.  Please just contact the support email/phone/live chat on the ticketing platform  where you purchased your ticket.  They will be able to help you "edit" your purchase. 

I purchased a Groupon. What time can I arrive?

You can arrive anytime you choose during our operating hours on your selected event date only.

Here's what you need to do to redeem:

1. Pull up voucher with Groupon mobile app (or print it out).
2. Present voucher upon arrival at Jack Frost Winter Village.
3. Enjoy!

Got a question? Drop a line to  www.groupon.com/help. They will be happy to help.

Do you accept Cash or Credit Card?

We are Cashless! Use Your Credit Card everywhere at Jack Frost Winter Village or exchange Cash for Jack Bucks!

$1 = 1 Jack Buck.

Jack Bucks can be redeemed everywhere at Jack’s except for Food Trucks.

Do you allow re-entry?

No, we do not allow re-entry at any time. Once you leave the event you are no longer able to re-enter for any reason.

Booking system logout times:

Please be aware that you will have 7 minutes to complete the transaction once a reservation slot is selected. If you exceed the allotted time you will be signed out and the tickets will be released back into our system for other guests to purchase.

Are Pets Allowed?

We love Pets! Unfortunately, at this time, we can only allow certified service animals on a leash.

Will tickets be sold at the door?

We highly encourage you to purchase your tickets in advance online. Tickets will be sold at the door but will be the same, if not more likely higher price for purchasing same day. Please Note: Ticket pricing varies and is not guaranteed unless purchased.

What age do you need to be to attend Jack's?

Jack Frost Winter Village is an all ages event. While Jack Frost Winter Village is fun for all ages prior to 7 pm, please keep in mind after 7 pm the festivities turn Boo-zy so we recommend families come out during our earlier hours. Children and all ages are welcome to stay throughout the event as long as you want as long as they are accompanied by a parent at all times.

Do I need to buy a ticket for my child?

Jack Frost Winter Village is an all ages event. At Jack Frost Winter Village children 4 years and under get in for free. Every guest 5 and over requires an individual ticket or package to enter. Please note ticket prices at the door will be higher than pre-purchased tickets online. Additionally, While Jack Frost Winter Village is fun for all ages prior to 7 pm, please keep in mind after 7 pm the festivities turn Boo-zy so we recommend families come out during our earlier hours. Children and all ages are welcome to stay throughout the event as long as you want as long as they are accompanied by a parent at all times.

Can I smoke?

No. This is a non-smoking/non-vaping event.

Is there parking?

Yes! There is a plethora of free street parking surrounding Jack Frost Winter Village that is available on a first come first serve basis...this is Chicago you know! Additionally, there is valet parking. Price varies by night at the discretion of the valet company.

I'm coming with a group. Should we buy our tickets together or separately?

The ticket and package prices are the same price, there is no additional discounts, so if all your guest in your group are not arriving at the same time we highly suggest each individual person purchases their ticket or package separately. Please note during your check in process at the front door if tickets were purchased under one name for your group the person whose name is on the reservation must be present with a valid ID before anyone from the group can enter.

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Contact Us:

Phone


Address

1455 N Elston Ave,
Chicago, IL 60642
Jack@jackswintervillage.com

Jack Frost Winter Village Schedule:

All Ages Welcome!

WE ARE OPEN:

Fridays -- 4pm - 10pm
Saturdays/Sundays-- 2pm - 10pm
CLOSED SUNDAY JANUARY 19TH
Monday, January 20th - Martin Luther King Jr. Day -- CLOSED

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